"I love car shopping," is never anything you will see me say. At least, not until I have a few hundred thousand dollars to spend. Then at that point my dream has come true and I'll be driving my new Lamborghini to coffee shops in order to write my reviews every day. For now, I'm not that big of a fan.
But a friend of mine needed a new, 2009 truck for her business and asked me to tag along. I thought, "what the heck," and drove off with her to Fairley & Stevens in Dartmouth. I assumed we were going to be hassled by car salesmen, or salespeople as soon as we got there. After all my friend was driving the latest Lexus SUV. It would have been obvious to the sales staff as we drove into the car lot, that we had money and it was not a problem to buy almost any vehicle they had on the lot. To my surprise there was no typical "car salespeople" attitude. In fact, a lovely, older gentleman walked up to us and simply asked if we had any questions. My friend went straight into what she was looking for in her dream truck. Now I don't know how he did this, but the older gentleman instantly knew where a truck that matches what she was looking for, would be! We went inside and he pulled up all the information on the computer. Now my friend does know a lot about vehicles, what are the right prices and what is a rip off etc...I don't know if this salesman's spidey sense was tingling but he made sure there was going to be no "swindling" with us. Not to say he would normally have done some swindling to others. In fact, I actually got the impression we found one of the most honest salespeople in the city.
So after a few phone calls and discussions over the color of the seats, sizes of this and that, a sale was made! It was the easiest and painless experience I have ever had at a car dealership! Now I can't obviously speak for all the salespeople that work there. But I hope they do what this gentleman does or else they should definitely take notes because he is fantastic! With the way the economy is and gas prices, its more important than ever to excel in customer service if you are a car company. If you can't lower your prices, at least raise your quality of service. Fairley & Stevens does this and thanks to their friendly, no hassle attitude, when its time for me to look for a vehicle, I'll be heading there.